1.1 We will:
- a) provide the Services to your business with reasonable care and skill. We will use all reasonable efforts to ensure that the Services are reliable at all times although we do not guarantee that the Services will be continuous or fault free;
- b) ensure that all work that we perform in connection with the provision of the Services is carried out by competent and suitably qualified personnel and in a professional manner;
- c) endeavour to remedy any fault or outage with the Service within the timeframe specified or otherwise within a reasonable timeframe.
1.2 Owing to operational or other reasons, we may from time to time restrict or suspend a Service. In those circumstances, we will give your business as much notice as reasonably possible and will endeavour to ensure that suspensions or restrictions take place outside of normal business hours. Where we are restricting or suspending a Service in the case of an emergency or in order to protect people or property, or due to events beyond VoIP HQ reasonable control, we may not be able to give your business any notice prior to such restriction or suspension, but will endeavour to inform your business as soon as reasonably possible.
1.3 While we will do our best to provide quality Services, because of the nature of telecommunications, it is impossible to provide a fault-free service and the quality and coverage of the Services depends partly on Your Equipment, partly on VoIP HQ network and partly on other Telecommunication Service Providers and telecommunications networks to which our network is connected or connects.
1.4 The Services can be adversely affected by radio interference, atmospheric conditions, geographic factors, network congestion, maintenance, outages on other networks and provider sites, the configuration or limitations of your, or your intended recipient’s equipment, or other operational or technical difficulties which means that your business may not receive some or all of the Services in certain areas or at certain times.
1.5 The Services can also change with network expansion or reconfiguration.